Privacy Notice

This Privacy Notice explains how Fast Laundry collects, uses and protects personal data when you contact us, use our website, request a quote, place an order, arrange collection or delivery, or communicate with us about our services.

1. Who we are

Fast Laundry
Unit 15 Lake Enterprise Park, Ladies Walk, Caton Road, Lancaster LA1 3NX
Email: sale@fastlaundry.co.uk
Phone: 01524 230 545

2. The personal data we may collect

Name, email address, phone number and address
Business name, billing details and service location details
Order, collection, delivery and linen hire information
Messages, enquiries, complaints and service history
Payment and invoicing information
Website usage information, cookies and analytics data

3. How we use personal data

To respond to enquiries and provide quotations
To process laundry, ironing, linen hire, collection and delivery services
To manage bookings, customer accounts, invoices and payments
To communicate about your order, delivery, account or complaint
To improve our services, website and customer experience
To meet legal, accounting, tax and regulatory obligations

4. Our lawful bases

Depending on the situation, we rely on one or more of the following lawful bases under UK data protection law:

Contract – where we need your information to provide services, manage a booking, deliver goods, or administer your account.
Legal obligation – where we must keep records for tax, accounting, fraud prevention or other legal requirements.
Legitimate interests – where we need to run and improve our business, respond to enquiries, manage service issues, recover debts, protect our systems, or maintain customer records in a proportionate way.
Consent – where consent is required, for example for certain optional cookies or marketing communications.

5. Who we may share data with

We may share personal data with trusted service providers and professional advisers where needed to run our business, such as website, booking, payment, email, software, hosting, accounting, delivery or support providers. We may also share information where required by law, regulation, court order or to establish, exercise or defend legal claims.

6. Online bookings and third-party platforms

If you place an order through our third-party booking or checkout portal, that platform may process personal data submitted during checkout. The records created through that platform may be used by us to manage your order and customer relationship.

7. Retention

We keep personal data only for as long as reasonably necessary for the purpose collected, including to provide services, manage the customer relationship, resolve complaints, enforce agreements, and meet legal, tax and accounting requirements.

8. Your rights

Depending on the circumstances, you may have rights to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, objection to processing, and data portability. Where we rely on consent, you may withdraw that consent at any time for future processing.

9. Cookies and website analytics

Our Cookie Policy explains how cookies and similar technologies are used on this website, including functional, analytics and marketing cookies where applicable.

10. Complaints

If you have concerns about how we use personal data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

11. Updates

We may update this Privacy Notice from time to time. The latest version published on this website will apply from its publication date.