Terms of Service
These Terms of Service apply to laundry, ironing, linen hire, collection and delivery services provided by Fast Laundry. They explain how we work with retail and business customers, including customers who place orders through our online booking and checkout portal.
1. About us
Fast Laundry
Unit 15 Lake Enterprise Park, Ladies Walk, Caton Road, Lancaster LA1 3NX
Email: sale@fastlaundry.co.uk
Phone: 01524 230 545
2. Orders and bookings
You may enquire with us directly or place an order through our online booking or checkout portal. Where an order is placed through our third-party booking platform, the checkout flow, pricing display and order confirmation shown there form part of your booking record.
We may refuse or cancel an order if we cannot safely process the items, if the information provided is incomplete, or if collection, delivery or stock availability makes the order impractical.
3. Quotes and pricing
Prices may be shown on our website, in our booking portal, in a quotation, or confirmed by us before processing. Additional charges may apply where items are heavily soiled, require specialist handling, urgent turnaround, additional delivery, re-cleaning requested outside our responsibility, or extra linen hire quantities.
For business customers, agreed account pricing, invoicing cycles and payment terms may apply separately.
4. Turnaround times
Estimated turnaround times are guidance only unless we have confirmed a specific date in writing. We will try to meet agreed dates, but delays can happen because of volume, staffing, equipment issues, weather, transport, stock shortages or item-specific treatment requirements.
5. Care labels, item condition and specialist risks
We process items based on the information available to us, including care labels, visible condition and the service selected. You are responsible for telling us about any known damage, shrinkage risk, colour-run risk, delicate fabrics, special treatment needs or previous repairs before processing.
We may decline to process items where care labels are missing or where, in our reasonable opinion, treatment would create a material risk of damage.
6. Stains, damage and wear
We take reasonable care when handling items. However, normal processing may reveal pre-existing damage, hidden weaknesses, fabric wear, sun damage, loose stitching, weak seams, ageing elastic, heat sensitivity or stain-setting caused before the items reached us. We cannot guarantee full stain removal, colour restoration or recovery of items already affected by wear, prior treatment or poor care-label condition.
7. Pockets, valuables and prohibited items
Please empty all pockets and remove money, jewellery, keys, pens, cosmetics, sharps and other valuables before handing items to us. We are not responsible for loss of items left in pockets or within laundry bags unless caused by our negligence. You must not include hazardous, illegal or unsafe items in any order.
8. Collection, delivery and access
If collection or delivery is part of your order, you must provide accurate address and access information and ensure someone is available where needed. We may leave or collect items in an agreed safe place only where you have authorised this. Risk may pass to you once items are delivered to the agreed address, person or safe place.
9. Payments
Payment may be required in advance, at checkout, on delivery, on collection or by invoice, depending on the customer and service type. Business account customers must pay invoices in line with agreed terms. We may suspend further services where invoices remain overdue.
10. Cancellations, changes and refunds
If you need to cancel or change a booking, contact us as soon as possible. Charges may still apply where work has already started, linen has already been allocated, a collection or delivery route has already been committed, or stock has been reserved specifically for your order. Any refund we agree will be processed to the original payment method where possible.
11. Uncollected items
If items are ready for collection or return and remain uncollected for an extended period, we may contact you using the details on your order. If items are still not collected after reasonable notice, we may apply storage charges where appropriate and, as a last resort, dispose of or donate uncollected items in accordance with applicable law and reasonable business practice.
12. Business customers and linen hire
Business customers may be subject to separate account terms, agreed service levels, delivery schedules, stock allocation, minimum volumes, replacement charges and invoicing arrangements. Linen hire remains our property unless we agree otherwise in writing. Customers may be charged for lost, badly damaged or unreturned hire stock.
13. Our responsibility to you
We do not exclude or limit liability where the law does not allow us to do so. Nothing in these terms limits your rights under applicable consumer law. Subject to that, our liability for loss or damage will be limited to the reasonable direct value of the affected service or item, taking into account age, condition, depreciation, treatment history and the information provided to us before processing.
14. Complaints
If something has gone wrong, please contact us promptly with your order details and photographs where relevant. We will review the issue and respond within a reasonable time.
15. Privacy and website use
Our website privacy notice and cookie policy explain how we use personal data and cookies. If you place an order through our online booking or checkout portal, the information shown during checkout and any applicable third-party portal terms may also apply.
16. Changes to these terms
We may update these terms from time to time. The latest version published on this website will apply from its publication date unless a separate written agreement applies.